RTT Terms & Conditions

1. I have been informed and that listening to my personalized recording daily for 30 days after the session is an essential part of the process and is just as important as the session itself. I understand that change occurs at different pace. While some clients may experience profound transformation right in the session, the more common way is to experience it gradually over the next month, as recording is being played. There is no guarantee that one session will suffice to address and resolve the presenting issue. And while the Service Provider will do her best to have the process as efficient as possible, several sessions may be required to achieve the desired result. If this is the case, each subsequent session will be scheduled 1 month after the previous one and paid for separately, unless a package is purchased.

2. No refunds are provided for payments made.

3. A scheduled session can be rescheduled by either the Coach or the Client with at least 48 hours’ notice. In the event of a no-show or less than 48 hours’ notice of rescheduling, without extenuating circumstances, the session may be forfeited. 

4. All the information from the sessions is completely confidential and will remain so between the Coach and the Client except in the following circumstances:

There is a life-threatening situation or if the Client is an imminent danger to themselves or others;

There is a requirement to share information by law or regulation.

The Coach will keep coaching notes of each session to record the key themes discussed, insights, takeaways and actions agreed, to monitor progress and ensure accountability.

The Coach will not disclose any information from the coaching sessions to any parties without The Client’s consent.

The Coach may use some of the information for educational and/or marketing purposes as long as no details are shared that would point to the Client’s identity.